The Unified Communications suite of solutions combines Microsoft technology with industry- leading partner products and services. Together with our customers, Microsoft forms an ecosystem of communications specialists dedicated to streamlining and improving communications across different media platforms.
Microsoft unified communications solutions offer an integrated collection of easy-to-use applications and devices that deliver a single, seamless communications experience across e-mail, voice mail, calendaring, telephony, instant messaging, and audio/video/web conferencing. This interconnectivity enables people to quickly determine who is available and when, and to communicate with them in the most efficient way possible.
Microsoft Dynamics CRM provides holistic client information by pulling it from disparate data sources and then delivering it to users through intuitive prospecting and customer relationship management tools that are natural extensions of Microsoft Office system applications. By giving your customer-facing advisors and representatives access to the right information at the right time, Microsoft Dynamics CRM provides greater client insight, improves customer service, and helps your firm attract and retain profitable clients.
With the right customer relationship management (CRM) solution, financial services and telcos be more effectively support their clients with more value-added services while streamlining business processes and lowering costs.